Don't miss out! Buy 3 items, pay for only 2!                                                                        Don't miss out! Buy 3 items, pay for only 2!                                                                        Don't miss out! Buy 3 items, pay for only 2! 
Logo
Close

Returns & Exchanges

 

Returns and Exchanges

 

 

At Lonsidium, your satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to assist you with a seamless returns and exchanges process.

 

 

Return Policy

 

If you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date for a full refund or exchange. Please note the following conditions:



     
  • The item must be returned in its original, unused condition, with all tags and packaging intact.

 

     
  • Items that have been worn, altered, or damaged will not be eligible for a return.

 

     
  • Final sale items are non-refundable and non-exchangeable.

 

 

 

How to Initiate a Return

 

To initiate a return, please follow these steps:



     
  • Contact our customer service team at info@lonsidium.com with your order number and reason for return.

 

     
  • We will provide you with a return authorisation number and instructions on how to send back your item.

 

     
  • Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

 

 

 

Processing Your Return

 

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

 

 

Exchanges

 

If you would like to exchange an item for a different size or style, please follow the return process outlined above. Once we receive your return, we will process the exchange and ship the new item to you. If the new item is of greater value, you will be responsible for the difference in cost.

 

 

Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately at info@lonsidium.com. We will arrange for a replacement or a full refund, including any shipping charges incurred.

 

 

Thank you for shopping with Lonsidium! We are committed to providing you with the best possible service and ensuring that you are completely satisfied with your purchase.